Terms and Conditions

Upon booking with Sarah's Dog Training, you agree to adhere to the following terms and conditions:

General

  • All clients will be deemed to have accepted Sarah's Dog Training terms and conditions - as laid out here – upon booking confirmation of all services, including behaviour, training and walks, including permission forms.
     

  • The client is responsible for any veterinary bills, no matter how they are incurred. We are not liable for any loss, injury or death to a pet either inside or outside of the home whilst undergoing training with Sarah's Dog Training. We cannot be held responsible and all fees must be paid by you, the owner, if required.
     

  • Although we hold Public Liability insurance, it is highly recommended you insure your dog. Sarah's Dog Training reserves the right to refuse a booking for any animal which is not insured.
     

  • All dogs must be fully vaccinated and on a regular flea and worm control regime. We recommend vaccination for Kennel Cough and cannot be held liable for any illness that may occur. You must provide the vaccination booklet at the start of any services provided by Sarah's Dog Training.
     

  • You hereby agree, irrevocably and for no royalties or other compensation, to all and any use by Sarah Stonehouse and/or Sarah's Dog Training of any photos, videos or audio recordings taken during training sessions for the purpose of marketing on our company website, social media pages or for the purpose of demonstration videos, tutorials or other educational or informational material as may be produced and marketed from time to time. You understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Sarah's Dog Training.
     

  • If I as Sarah's Dog Training sole trainer and behaviourist fall ill or am unable to carry out my usual duties, no immediate replacement is available.
     

  • All children under the age of 18 must be accompanied by an adult at all times during training sessions.
     

  • By choosing to attend sessions at various locations, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog. We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.
     

  • Any owner wishing to accompany Sarah's Dog Training whilst an animal is being transported accepts that they do so at their own risk and that Sarah's Dog Training does not accept any liability for any accident, injury or delay incurred during transportation.


Payment & Cancellations
 

  • For any and all Training and Behaviour services booked, the full charge is required either as a whole amount upfront, or as part of an automated payment plan via my online booking system. You agree to continue with the payment plan in full until the total sum of money has been received by Sarah Stonehouse of Sarah's Dog Training.

 

  • You are able to reschedule all and any Training and Behaviour sessions up to 48 hours before commencement. If you cancel within 48 hours of your session for any reason, you agree to forfeit full payment for the session.
     

  • No refunds are given for booked Training and Behaviour sessions after the government backed 14 day cooling off period. If you are within your 14 day period, you will be entitled to a refund minus a £35 admin fee.


​​Training Walks & Burst Training

  • The client must provide Sarah's Dog Training with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency (pet guardian). If the contact is not available, we reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
     

  • The walker will apply personal judgement and cut short a walk if necessary, because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
     

  • Sarah's Dog Training will make adequate steps to ensure your home is safe and secure in your absence, however we cannot be held responsible for burglaries, or any accidents caused by your pet(s).