TERMS & CONDIITONS

​General

  • All clients will be deemed to have accepted Sarah's Dog Training/Sarah’s Dog Walkers terms and conditions - as laid out here – upon booking confirmation of all services, including behaviour, training and walks, including permission forms.
     

  • The client is responsible for any veterinary bills, no matter how they are incurred. We are not liable for any loss, injury or death to a pet either inside or outside of the home whilst undergoing training with Sarah's Dog Training/Sarah’s Dog Walkers. We cannot be held responsible and all fees must be paid by you, the owner, if required.
     

  • Although we hold Public Liability insurance, it is highly recommended you insure your dog. Sarah's Dog Training/Sarah’s Dog Walkers reserves the right to refuse a booking for any animal which is not insured.
     

  • All dogs must be fully vaccinated and on a regular flea and worm control regime. We recommend vaccination for Kennel Cough and cannot be held liable for any illness that may occur. You must provide the vaccination booklet at the start of any services provided by Sarah's Dog Training/Sarah’s Dog Walkers.
     

  • You hereby agree, irrevocably and for no royalties or other compensation, to all and any use by Sarah Stonehouse and/or Sarah's Dog Training/Sarah’s Dog Walkers of any photos, videos or audio recordings taken during training sessions for the purpose of marketing on our company website, social media pages or for the purpose of demonstration videos, tutorials or other educational or informational material as may be produced and marketed from time to time. You understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Sarah's Dog Training/Sarah’s Dog Walkers.
     

  • If I as Sarah's Dog Training/Sarah’s Dog Walkers sole walker and trainer fall ill or am unable to carry out my usual duties such as dog walking/pet sitting or 121 training and behaviour, no immediate replacement is available.
     

  • All children under the age of 18 must be accompanied by an adult at all times during training sessions.
     

  • By choosing to attend sessions at various locations, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog. We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.


Payment & Cancellations
 

  • For puppy training, full payment is required in advance of services. For training and behaviour packages, a deposit is required in advance for all training services, with the remaining payment being made at the end of the first consultation.
     

  • For group walks, payments will be requested via invoice at the end of the relative week, with payment required within 3 days of receipt of invoice via BACS or cash.

 

  • Cancellations - 121 Puppy Training, Dog Training & Dog Behaviour – You are able to reschedule your session up to 48 hours before it begins. If you cancel within 48 hours, you agree to forfeit full payment for the session. Refunds are not given for booked sessions.
     

  • Cancellations – Group and Solo Walks – please give notice of cancellation in writing at least 48 hours before the Monday of the week in question. If the required notice is not given charges will be applied in full for that week.


​​Training Walks, Group Walking, Home Visits & Transportation
 

  • Sarah's Dog Training/Sarah’s Dog Walkers will not confirm any booking until a no-obligation consultation has been carried out with the client, and the contract - with full details of client requirements - has been signed by the client.

  • The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e. food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Sarah's Dog Training/Sarah’s Dog Walkers, these will be purchased and added to the bill.
     

  • If it is necessary for keys to be picked up or dropped off in order to complete an assignment, charges will be applied for each trip.
     

  • The client must provide Sarah's Dog Training/Sarah’s Dog Walkers with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency (pet guardian). If the contact is not available, we reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
     

  • All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised. Sarah's Dog Training/Sarah’s Dog Walkers reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to the walker and/or other dogs.

 

  • All dogs will be exercised on a lead unless prior written agreement has been reached with Sarah's Dog Training/Sarah’s Dog Walkers and this form has been signed by the client giving Sarah's Dog Training/Sarah’s Dog Walkers permission to walk the dog off lead. If permission has been given for off-lead dog walking and/or lead trailing on floor, the client accepts full responsibility for any problems that may arise whilst the dog is off-lead.
     

  • The walker will apply personal judgement and cut short a walk if necessary, because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
     

  • If dogs require a quick towelling off after walks, towels must be provided and left by the front door.
     

  • Dog walks will be for the duration of 1 hour or 30 mins, dependant on customer request.
     

  • Sarah's Dog Training/Sarah’s Dog Walkers will make adequate steps to ensure your home is safe and secure in your absence, however we cannot be held responsible for burglaries, or any accidents caused by your pet(s).
     

  • Any owner wishing to accompany Sarah's Dog Training/Sarah’s Dog Walkers whilst an animal is being transported accepts that they do so at their own risk and that Sarah's Dog Training/Sarah’s Dog Walkers does not accept any liability for any accident, injury or delay incurred during transportation.